Terms of use

The owner of the online store HUGS.EE is OLAVI PROJECT OÜ (16148681), located at Reti tee 9 Peetri alevik, Rae vald Harjumaa 75312

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

All prices are in Euros (€).

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order.

The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank
  • Latvian bank links: Swedbank, SEB, Citadele and Luminor
  • Lithuanian bank links: Swedbank, SEB and Luminor
  • Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
  • Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
  • Visa / MasterCard credit card payments

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.


Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.

The order processing time depends on the following circumstances:

  • The volume of the order: it takes longer to collect the large variety of products, than collect a couple of products.
  • The time that order was placed: all orders that are sent after 5PM will be processed only on the next business day
  • The load level of the company:  the processing time might be increased due to large quantity of the orders

These options are available for receiving the order:

  • DPD Locker (Estonia, Latvia, Lithuania, Finland)

High-quality parcel shipping service is open 24/7. The parcel machines are always open and in easy to reach locations. You will receive an SMS once the package has arrived. Locations of the lockers.

  • Itella SmartPost Locker (Estonia, Finland)

Convenient, fast and 100% weatherproof. You will receive an SMS to the phone number indicated in the order with the necessary information to retrieve the package. Enter the door code to open the locker containing your package. Pick up is possible within 7 days of the arrival of the package. Deliveries to Saaremaa arrive on the next working day. Deliveries to Hiiumaa arrive three times a week (Mon, Tue, Fri). Locations of the lockers.

  • Omniva Locker (Estonia, Latvia, Lithuania)

The biggest parcel network is open 24/7. The parcel machines are always open and easily reached by car, bike and baby stroller. The day prior to the delivery an SMS is sent to the number indicated in the order. The packages are delivered during working hours. Deliveries to Saaremaa arrive on the next working day. Deliveries to Hiiumaa arrive three times a week (Mon, Wed, Fri). Locations of the lockers.

  • Courier 

With courier, ordered goods are brought right to your designated location. We use courier mainly for large size packages (goods like furniture etc.) or if you just like to have package delivered to your location.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

Delivery of the order takes place only in the ways described in the Online Store.

The Customer shall be obliged to verify the accuracy of the contact details before submitting the order, in order to avoid delays and misunderstandings in the delivery of the Products. The Seller shall not be liable for any delays or misunderstandings in the delivery of the Products if the delay or misunderstanding is due to inaccurate or incorrect information provided by the Customer on the formal order form.

Upon delivery of the Order, the Customer undertakes to immediately check the conformity and completeness of the delivered Products. In the case of unconformity, you must contact the Seller by sending a relevant letter to e-mail address: info@hugs.ee or by phone: +372 58 303 808

Delivery time of order will depend on the products locality and availability. Maximum delivery time on an available product is 1-21 days. Most of  shipments in Estonia generally arrive at the destination specified by the purchaser within 1-14 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 21 calendar days. Some products (Mathy Bybols) are only available by preorder.

The Seller obliges the goods to be delivered to the customer within the deadlines indicated in the product information. These deadlines do not apply if the Seller does not have the necessary products in the warehouse and the Customer is informed of the absence of the ordered goods. 

The Customer is also aware that in exceptional cases (in cases of force majeure) the delivery of the goods may be delayed.

We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address info@hugs.ee within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@hugs.ee or calling +372 58 303 808.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@hugs.ee

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.